Lead Application Support Engineer

Work location: Hybrid. Hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)

JOB DESCRIPTION:

• The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions.
• May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm.
• The software development process requires in-depth domain expertise in existing and emerging development methodologies, tools, and programming languages.
• Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions.
• The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm.
• Works closely with development teams, infrastructure partners, and internal / external clients to advance and resolve technical support incidents.

RESPONSIBILITIES:

• Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidents
• Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor enhancements as needed
• Review and update knowledge articles and runbooks with application development teams to confirm information is up to date
• Collaborate with internal teams to provide answers to application issues and advance to as needed
• Validate and submit responses to requests for information from ongoing audits
• Review and Complete Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed
• Identify and implement automation opportunities to reduce manual effort associated with application monitoring
• Partner with development teams to provide input into the design and development stages of applications
• Complete the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g. SNOW, SF, etc.)
• Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk; advances appropriately

QUALIFICATIONS:

• Bachelor's degree preferred or equivalent experience.
• Minimum of 6 years of related experience
• Minimum of 4+ years of related experience in Distributed Application Support.
• Good Experience in Distributed Application Support, built in Java/J2EE, XML, HTML, Java Script, NodeJS platforms.
• Hands on experience in Unix, Linux, Windows, SQL/PLSQL
• Familiarity working with relational databases (DB2, Oracle, Snowflake)
• Exposure to Containers platform and Redhat OpenShift
• Monitoring and Data Tools experience (Splunk, HiPam, DynaTrace, IBM Zolda)
• Familiarity with Cloud Technologies (AWS services (S3, EC2, Lambda, SQS, IAM roles), Azure, RDS Aurora, Postgres)
• Scheduling Tool experience (CA AutoSys, Control-M)
• Middleware experience (Tomcat, WebSphere)
• Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ)
• Strong problem-solving skills with the ability to think creatively.
• Exposure to Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid)
• Exposure to Mainframe scheduling (Job abends, Predecessor/Successor).