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Jobs at MetaOption, LLC

Production / Application Support Analyst

Location: Chicago, IL

Type: Full Time

Min. Experience: Experienced

Position : Production / Application Support Analyst - PERM

Number of Openings: 1


Salary Range: Up to around 80K + discretionary bonus


Our client, a successful, reputable financial services firm is looking for a Production / Application Support Analyst to join their team in Chicago as a full-time employee. The role of the Production / Application Support Analyst will be to work with a team in the support, administration, and data integrity assurance of the custom application stacks. The ideal candidate must be self-motivated with a proven track record of participating in application support, troubleshooting, and administration efforts. You must be organized and analytical, adept at working in a fast-paced team environment, able to execute troubleshooting exercised across a variety of technologies, and able to handle multiple conflicting priorities. Our client offers a competitive compensation package, including great benefits!



•           Monitor and track user requests for information and assistance, and respond providing workarounds and/or resolutions

•           Monitor automated system processes and take appropriate actions

•           Liaise with managed services providers for infrastructure and database administration

•           Liaise with solution architects, and software developers to ensure that recurring system issues are mitigated and addressed

•           Manage project work related to enhancing and improving operational processes

•           Understand business requirements for ad-hoc data queries and execute accordingly

•           Participate in all system integration testing and release activities

•           Participate in internal projects as required


•           B.S. degree in Computer Science, Software Engineering, MIS or other equivalent degree

•           1-3 years of relevant experience in professional services or custom application development

•           Experience with complex SQL queries and logic ( Oracle PL/SQL preferred )

•           Experience extracting data from queries

•           Experience with management and administration activities in both Windows Server and CentOS / Red Hat Linux environments

•           Experience in managing expectations when balancing competing priorities

•           Strong presentation and communication skills

•           Ability to understand complex business processes and corresponding data models

•           Must demonstrate good judgment and pragmatic approach when dealing with the operation of production systems

•           Good knowledge and understanding of the financial services industry ( Hedge Fund of Fund or Asset Management preferred )

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