Lead Tools Support Engineer

Skills: Administer QC (Quality Center) server licenses, users, and projects., Micro Focus QC/ALM/Octane Administration, Tool Configuration and Customization, Monitoring and Maintenance, Integration Skills, Data and Reporting, Scripting and Automation

Experience level: Mid-senior 
Experience required: 8 Years 
Education level: Bachelor’s degree 
Relocation assistance: No
Hybrid Work: 3 days a week onsite
Locations: Either Tampa, FL or Coppell, TX

This role is 6 Months Contract to Hire !

Job Summary

In this position, you will be reporting to Direct Delivery (DPO COE) organization and support engineering project teams on ALM tools related topic such as – tool roll out, configuring tools to project and business needs and training. Additionally, you will be the first point of contact for user management, troubleshooting, co-ordination with IT on ALM tool related topics.

• Ability to work effectively across functional and geographic boundaries in the interest of the customer and business (required)
• Excellent organizational and interpersonal skills (required)
• Excellent time management skills (required)
• Excellent written and verbal communication skills (required)
• Excellent analytical and problem-solving skills (required)
• Ability to work independently with minimal supervision (required)
• Job Responsibilities
• Micro Focus ALM Admin
• Responsible to administrate QC server licenses.
• Responsible to creating new users.
• Responsible to create new projects.
• Usage Monitoring and reporting.
• Quality Center Customization support.
• Work closely with all engineering domains to support on ALM tool related topics.
• Support PMT organization to deploy current and new tool suites to engineering projects.
• Develop training material and train users on using the ALM tool per the process.
• Develop training material and train team on how to support ALM tool for user community.
• First point of contact to users on ALM tool related topics i.e., tool usage, issue resolution, etc.
• Support users by creating tool related scripting and automation of repetitive tasks.
• Support engineering teams to extract charts and dashboards from the ALM tools.
• Support Configuration Manger, Change and Problem Resolution manger to monitor and extract audit reports from the ALM tools.
• Pilot new tools, perform tests with IT organization before upgrade or new tool roll out.
• Monitoring
• Support multiple projects across different time zones.
• Administrative tasks for Application Maintenance
• Microfocus QC / ALM / Octane installation, upgrade and environment design
• Migration of projects to latest version of the application
• New patch implementation
• Validation and verification of the upgraded environment and projects
• Microfocus QC /ALM / Octane project creation and maintenance
• Monitor and proactive management of centralized shared tools services such as license servers, databases, application services and infrastructure that underpins these.
• Integration with other Microfocus and 3rd Party tools with QC / ALM / Octane
• Administrative tasks for implementing MF QC / ALM functionality.
• Experience implementing new functionality.
• Customization and configuration of the project as per the project requirement (user roles, project entities, Alerts, Workflows etc.)
• Designing and developing workflows and configurations
• Development of template projects and cross project customization
• Customizing within the dashboard/reporting module
• Identify, analyze, and mitigate project and operational risks.
• Ability to coordinate activities with various technical teams (network, database, and architecture) to structure solutions.
• Development and communication of tool usage and best practices
• Understanding and developing SQL queries
• Experience in V B scripting and Microfocus QC / ALM OTA API
• Knowledge of macro creation
• Ability to handle multiple priorities and assess and adjust quickly to changing priorities.
• Ability to think of new solutions and be proactive to go with a can-do attitude.
• Proven verbal and written skills to communicate / report both technical and non-technical audiences.

Leadership Expectations

• Champion Inclusion: Embrace individual differences and create an environment of support, belonging and trust. Invite every voice, every day.
• Communicate Clearly: Listen to understand, ask questions for clarity and deliver messages with purpose. Be intentional to ensure your message is understood.
• Cultivate Relationships: Show care and compassion for others and authentically build networks across functions. Partner up, down, and across to enable enterprise results.
• Instill Ownership: Ensure accountability, manage execution, and mitigate risk to deliver results. Instill initiative-taking to make a positive impact.
• Inspire Growth: Develop yourself and others through coaching, feedback, and mentorship to meet career goals. Build capabilities of others, strengthen our organization.
• Propel Change: Think critically, respectfully challenge, and create innovative ways to drive growth. Be bold and challenge to make things better.

Qualifications

Minimum of 6 years of related experience

Bachelor's degree preferred or equivalent experience.